WO Configuration ~ Email Response (Tech Nofication)

CMS Tech Notification will send an informational notification to all Assignees of a work order with the information included in the body of the email response.  This response is informational only, images and hyperlinks will NOT function in CMS Tech Notifications.

Via the Admin Console > Work Orders > Email Notifications

To create a new Email Response, click  icon. 

Change Type to: CMS Tech Notification and the screen will adjust.  

The Description, is mandatory.  

Select the following that you want the notification to trigger the response.  Status,  Category, Priority, and Trade. These fields are not mandatory but are helpful in sending out notifications.  If you do not choose a selection for each, it will trigger for all options.   For example, if you not select category, Users will also get notifications for all PM/ITMs that are assigned to them.  

Email Body is the information that will display on the notification.  For example, a commonly used set up is 

WO Number

Location - Location Free Text

WO Description

Enable the Email Response by checking the Active box at the top of the page.  If this box is not checked, no notification will be sent.  *Note: an Email Response can be enabled or disabled at any time.

April 2026