WO Configuration ~ COMMON PROBLEMS

A list of frequent requests used by your organization to assist with ease of creating and searching Work Orders.  Each Common Problem can be set up with defined fields that will be set when the Work Order is created. 

*Note: Once a Common Problem has been created or edited, you must log out and back into CMS to see the changes.

How to get there: Admin Console>Work Orders>Common Problems

To create a new Common Problem, click the Root Common Problem  icon.

Once a Common Problem has been created it will appear in the list with a  to edit and a  to create hierarchy options connected to the “Parent” Common Problem.  Creating the Lower-Level Common Problem. You can create multiple lower levels to the hierarchy. 

When creating a Common Problem, the Description field is the only mandatory field.  All others are optional.  There is an option to have the Common Problem automatically added to the Work Order description field.  This option is turned on in the Admin Console under Facility Configuration > Work Orders there is an option to have the Common Problem overwrite the description on a WO when used. 

All fields filled out on Common Problem will be automatically set on Work Orders, including overwriting all Online Request default settings, when created using a Common Problem. 

To export the list of Common Problems currently in your system, click the  icon.

Reviewed/Revised: 9/2024